Vendor Managed Services Analyst

Job Title: Vendor Managed Service Analyst

GCL: C2

Introduction to role

Are you ready to make a significant impact in the world of supplier management? As a Vendor Managed Services (VMS) Analyst at AstraZeneca, you'll be at the forefront of ensuring supplier data is accurately processed and maintained within our systems. Your expertise will be crucial in enabling compliant and seamless purchasing and financial operations. You'll guide business users through the supplier onboarding and maintenance journey in ServiceNow (NextGen), tackling challenges head-on and driving continuous improvement. Collaboration is key, as you'll work closely with teams across Third Party Risk Management, Data Management, Finance, IT, Procurement, and Purchase to Pay. This role offers a unique opportunity to engage in a global environment, primarily supporting AstraZeneca users in Europe, while providing professional development and impact at scale.

Accountabilities

• Deliver supplier onboarding activities (creation, extension, change, deactivation, activation, etc.) within agreed SLAs and KPI targets.

• Communicate with AZ users to guide them effectively through the supplier onboarding process, minimizing rejections and delays, and providing timely updates on their requests.

• Collaborate with various teams within Supplier OnBoarding, the wider GBS Data Office, and other relevant departments to ensure best-in-class customer service.

• Regularly follow up on open cases to ensure timely completion and avoid backlogs.

• Interact with AZ suppliers in a professional manner when collecting supplier data or information required for the Supplier Diversity program.

• Provide backup support within the team when required.

• Identify and drive improvement opportunities where applicable.

• Support process design changes and systems testing (UAT).

• Actively participate in the implementation of necessary system or process changes to drive productivity, ensure compliance, and improve user experience.

• Address more complex issues with the appropriate teams in the organization to achieve permanent problem resolution.

• Achieve objectives in a timely and accurate manner.

Essential Skills/Experience

• Strong interpersonal skills and a customer-focused mindset. Previous experience in a training or stakeholder relationship role would be beneficial.

• Proven problem-solving abilities, a proactive approach to issue resolution, attention to detail, and strong follow-up skills.

• Understanding of the Buying process (Purchase to Pay) and third-party party risk assessment.

• Minimum 2 years of experience in at least one of the following areas: supplier onboarding, buying, data management, or accounts payable processes.

• Proficiency in ServiceNow, MDG/SAP with at least 2 years of hands-on experience.

• Confident when speaking and presenting to small groups internally for knowledge sharing.

• Previous experience in a shared services centre or an internationally set up organization.

• Fluent in English (speaking and writing); knowledge of an additional European language (e.g., German, Spanish, Swedish, French) would be useful but is not required.

• Advanced Microsoft Excel skills for data analysis, pivots, etc.

• Previous experience with other supplier onboarding systems would be advantageous.

• Ability to apply (Gen)AI tools (e.g. Microsoft Co-Pilot, internal ChatGPT solution, etc.) in daily job or in specific projects would be advantageous.

Desirable Skills/Experience

NA

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

AstraZeneca offers an environment where you can embrace varied opportunities within a globally connected team. Here, you can work on intellectually stimulating challenges while gaining transferable skills. We are committed to supporting your development with access to great tools and smart people to learn from. Experience multiple careers and be rewarded for your progression and contribution to the business.

Ready to take on this exciting challenge? Apply now and become part of our journey!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.